These Terms and Conditions apply to services provided by South Bay Pure View LLC, doing business as South Bay Pure View (“we,” “us,” or “our”). “You” means the customer approving the service and, where applicable, the property owner or authorized representative.
Your approved estimate and any separately accepted service plan or holiday lighting agreement identify the work, price, payment schedule, and additional terms for your property. Those documents and these terms together form your agreement. A specific provision in a separately accepted agreement controls over a conflicting general provision here, subject to applicable law.
We provide residential and commercial window cleaning, screen cleaning, track and sill detailing, solar panel cleaning, gutter cleaning, and other services specifically listed in your approved estimate, including pressure washing or holiday lighting when offered. Interior glass, skylights, specialty glass, screen washing, detailed tracks, stain removal, and other add-ons are included only when stated in your estimate.
We provide these terms before requesting your acceptance. Approval of an estimate or booking after receiving the terms confirms acceptance of the service agreement. Recurring enrollment and automatic billing require a separate express agreement; requesting a quote or booking a one-time service does not enroll you in a plan.
An inquiry or website request does not reserve an appointment. Your appointment is confirmed when we communicate the agreed service and scheduling details.
Pricing depends on the approved scope, property size, access, and conditions described at quoting. If we discover additional work or materially different conditions, we will explain the proposed scope and price change and obtain your approval before performing or charging for additional work. You may decline additional work.
Arrival times are estimates unless expressly guaranteed. Weather, traffic, prior appointments, and safety conditions may affect timing. We will communicate material delays and arrange another appointment when needed.
You confirm that you have authority to approve the work and provide access to the property. Please supply gate codes or access instructions, unlock required areas, close windows and doors for exterior cleaning, secure pets, and move fragile or valuable items away from work areas.
Please tell us about damaged glass, loose frames, brittle screens, leaking seals, defective gutters, roof concerns, electrical hazards, special coatings, manufacturer restrictions, or other conditions that could affect the work. We may require access to a functioning water supply or suitable electrical outlet when necessary for the approved service.
We may pause, decline, or reschedule work where access or conditions are unsafe, including aggressive animals, unstable ladders or roof access, exposed electrical hazards, or severe weather. We will explain the issue and available options. A safety-related stop does not automatically make the full quoted price due. Charges for completed work and any previously disclosed, lawful cancellation fee will be addressed separately.
We use methods appropriate to the accessible surfaces and their condition. Standard cleaning removes ordinary dirt and grime. Mineral deposits, oxidation, paint, adhesive, construction debris, scratches, etched glass, failed seals, and other permanent defects may require separate treatment or remain after cleaning. We will obtain approval for additional restoration work and explain foreseeable treatment limitations.
Screen cleaning does not include repair or replacement of torn mesh, bent frames, or brittle components. Track and sill detailing does not include dismantling windows or repairing drainage components unless expressly agreed.
Gutter cleaning addresses the debris removal and accessible downspout work described in your estimate. It does not include roofing, gutter repair, underground drain clearing, or a guarantee against future blockage or leaks.
Solar panel cleaning does not include electrical testing, system repairs, or a guarantee of a particular energy output, savings, or manufacturer warranty outcome. Pressure washing, when included, cannot guarantee complete removal of absorbed oil, rust, discoloration, or damage already present in the surface.
Payment is due on completion unless your accepted agreement states a deposit, advance payment, monthly installment schedule, or other due date. Deposits are credited toward the agreed total. Any required deposit and applicable refund conditions will be disclosed before payment.
Saving a payment method does not authorize unrelated charges. We charge a stored payment method only under the authorization you provide for the approved work or separately accepted recurring plan. Any preauthorization hold will be disclosed and is separate from a settled payment.
Invoices will identify the services and charges. Notify us promptly about a billing error so we can investigate and correct it. Nothing in these terms limits your lawful right to dispute a charge. Returned-payment charges, late fees, or collection costs apply only if disclosed in your accepted agreement and permitted by law. We do not impose a fee merely because you raise a good-faith dispute.
For one-time cleaning appointments, please give at least 24 hours’ notice to cancel or reschedule. For appointments under a recurring cleaning plan, please give at least seven days’ notice to change a scheduled visit.
A late cancellation, missed appointment, or inability to access the property may result in a fee only where the amount or calculation was clearly disclosed and accepted before booking and is lawful. We will not automatically charge the entire service price solely because work could not begin.
Any rules about rescheduling deadlines, skipped visits, or service credits must be stated in your separately accepted plan. A missed visit does not automatically forfeit a prepaid balance under these general terms. If we cancel or cannot provide the agreed work, we will arrange another date or refund the portion paid for work we will not perform.
These appointment notice periods do not delay cancellation of automatic renewal or continuous service, and do not replace any statutory cancellation right.
Quarterly plans generally schedule four recurring visits per year, and biannual plans generally schedule two. Your accepted plan identifies the actual frequency, included surfaces, price per visit or installment, first recurring service date, billing timing, and benefits. The initial cleaning is separate from the recurring cycle unless your accepted agreement expressly includes it.
Where offered, enrollment may include a $100 initial-service discount for a quarterly plan or a $50 initial-service discount for a biannual plan. If your accepted offer expressly makes that discount conditional on completing the first 12-month recurring cycle, ending the plan before completing that cycle may require repayment of the actual initial discount received, subject to law. The offer must state the commitment and repayment amount before enrollment.
Discount repayment is limited to the actual conditional initial discount and is not a charge for future visits. It does not apply to a lawful statutory rescission, unauthorized enrollment, or termination resulting from our material failure to provide the agreed service. No additional early-cancellation charge applies unless separately disclosed, accepted, and lawful.
A recurring plan continues or renews only on the basis stated in the plan and expressly accepted by you. Before enrollment, we disclose the recurring charges, billing frequency, renewal terms, any minimum obligation, and cancellation method. We provide a confirmation you can retain and the renewal reminders and change notices required by law.
You may cancel automatic renewal or continuous service at any time by emailing southbaypureview@gmail.com, calling or texting (408) 439-7638, or using the cancellation method supplied with your enrollment. We also accept cancellation in the same medium used to enroll or ordinarily communicate with us. Online enrollment can be canceled entirely online through the accessible electronic method we provide. We promptly process cancellation without requiring a retention conversation.
Cancellation stops future renewal charges. Any completed work, refund or credit for unused prepaid service, and properly disclosed lawful discount repayment will be reconciled separately. Revoking payment authorization does not by itself cancel the service agreement; please also tell us to cancel the plan.
Please inspect the completed work when practical and report missed areas, streaking, or another cleaning concern within 24 hours so we can promptly assess it. We will correct an issue attributable to our work at no additional charge. A later report does not automatically waive a claim or remedy available under law.
If your accepted service or plan includes a seven-day rain guarantee, notify us within seven days after the cleaning about rain-related spotting on the exterior glass we cleaned. We will inspect the affected areas and provide an appropriate touch-up after conditions permit. This benefit covers affected glass rather than a new cleaning of unrelated surfaces. New dirt from sprinklers, construction, birds, or other causes is outside the rain benefit.
A refund is not automatic for satisfactorily completed work. Billing errors, undelivered services, unresolved service failures, and statutory cancellation rights will be handled according to the circumstances and applicable law. These terms do not create an absolute no-refund policy.
Holiday lighting is governed by your separately accepted holiday agreement. That agreement identifies the display, first-season charges, annual recurring service price, included maintenance, installation and removal schedule, storage arrangements, material ownership, and any warranty.
The recurring service may include seasonal reinstallation, maintenance, takedown, and storage as specified in your agreement. Displays use the agreed commercial-grade lighting and selected color combination. Where the agreed product uses static-color bulbs, those bulbs do not change color during operation.
For a holiday plan using our annual billing model, the service continues until canceled, and the agreed annual recurring service price is automatically charged each September 1 after the initial season, subject to your express authorization. The first-season price and the first recurring September 1 charge date must be separately identified before enrollment. Enrollment after September 1 does not authorize a retroactive annual charge.
We provide an advance reminder identifying the upcoming charge and how to cancel, including the applicable statutory renewal notice. Cancel before the September 1 charge to prevent that upcoming annual billing. You may also cancel automatic renewal at any time using the methods in Section 7. Cancellation after payment requires a separate accounting for completed work, unused prepaid services, and any lawful, expressly accepted commitment.
A separate material charge does not by itself establish who owns the lights. Purchased materials belong to the customer under the agreed sale terms; leased or company-owned materials remain ours under the agreed lease terms. The holiday agreement must state which arrangement applies and how customer-owned materials are returned after cancellation. Storage does not transfer ownership.
Changes to the design, additional footage, customer-supplied lights, replacement materials, or repairs outside the agreed maintenance or warranty require separate approval and pricing. Please do not modify our installed wiring or display. Report a malfunction promptly. We may postpone installation, maintenance, or removal during unsafe weather. Electrical repairs or permanent modifications require a separate appropriately qualified provider.
We take reasonable care when working on your property. We are not responsible for a preexisting defect or damage caused solely by ordinary deterioration, defective installation, or another condition outside our control. These exclusions do not excuse damage caused by our negligence or unlawful conduct.
If you believe our work caused damage, contact us as soon as reasonably possible and provide photographs or other available details. We will investigate and discuss an appropriate resolution, including repair or an insurance claim where applicable. Prompt reporting assists the investigation but does not shorten a statutory claim period.
Neither party is required by these terms to waive liability for fraud, willful misconduct, gross negligence, or any responsibility that cannot lawfully be excluded. Customer preparation duties do not create a blanket release for damage we cause.
We use your contact information to communicate about estimates, access, scheduling, services, invoices, and plans. Marketing messages require any consent required by law and can be declined without canceling necessary service communications.
We may document the work and relevant property conditions for service records and claims handling. We obtain permission before using identifiable customer or property photographs for public marketing. Personal information is handled under our separately posted Privacy Policy and applicable law.
Nothing in these terms limits a mandatory consumer protection, statutory cancellation right, or remedy. Where home-solicitation cancellation rules apply, you receive the required notices and forms separately. The applicable statutory right controls over an appointment notice period, discount repayment provision, or other cancellation term here.
California law governs services performed in California, together with applicable federal law. These terms do not require arbitration or waive access to an available court or small-claims remedy. If one provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law.
A new website version applies prospectively to newly accepted agreements. Posting revised terms alone does not change a previously approved price, authorize a new charge, or replace an existing agreement. Material changes to recurring terms and prices require applicable notice and consent, with a clear opportunity to cancel before a new charge takes effect.
South Bay Pure View LLC
Website: https://southbaypureview.com
Email: southbaypureview@gmail.com
Phone and text: (408) 439-7638