Privacy Policy

Who We Are

South Bay Pure View is an independent home cleaning service based in the South Bay, specializing in:

• Residential and commercial window cleaning (interior & exterior)
• Gutter cleaning
• Solar panel cleaning
• Screen cleaning
• Track and sill detailing
• One-time services and recurring maintenance plans

If you have any questions about this Privacy Policy, you can contact us at:

South Bay Pure View
Email: [email protected]
Phone: +1 408-439-7638

Information We Collect

We collect information in three main ways: information you provide, information we collect automatically, and information from third parties or service providers.

Information You Provide Directly

When you use our website or services, you may provide:

• Contact details: name, email address, phone number
• Service details: property address, type of service requested, preferred dates and times, notes about your property or cleaning needs
• Account or booking information: if you create an account or book through our online system
• Payment information: limited details needed to process payments (handled securely via third-party payment processors; we do not store full credit card numbers on our servers)
• Communications: messages sent through contact forms, email, or text messages
• Reviews and testimonials: if you choose to leave feedback or a public review

Information Collected Automatically

When you visit our website, certain information may be collected automatically, such as:

• IP address
• Browser type and version
• Device type and operating system
• Pages you visit and how long you stay
• Referring website or link
• General location information (e.g., city/region) based on your IP

We may use cookies, pixels, and similar tracking technologies to collect this information (see Section 5).

Information from Third Parties

We may receive information about you from:

• Booking and CRM tools (such as Housecall Pro or similar platforms) used to manage scheduling, quotes, and service history
• Payment processors (such as Stripe, Square, PayPal, or others) to confirm payment status
• Form providers (such as Fillout) when you submit information through online forms
• Social media platforms, if you contact or interact with us via those channels

How We Use Your Information

We use your information to:

• Provide and manage our services

  • Create and manage bookings, send confirmations, and complete cleaning services
  • Prepare and deliver quotes or estimates
  • Maintain service history and maintenance plans

• Communicate with you

  • Respond to your inquiries and requests
  • Send appointment reminders, updates, and follow-ups
  • Request feedback or reviews after a service

• Process payments

  • Handle billing, refunds, and payment confirmations via secure third-party processors

• Improve our website and services

  • Analyze how visitors use our website
  • Improve user experience, services, and offerings

• Marketing & promotions (optional)

  • Send occasional updates, offers, or promotions, where permitted by law
  • You can opt out of marketing emails at any time (see Section 8)

• Legal, security, and compliance

  • Protect against fraud, abuse, or security risks
  • Comply with legal obligations and respond to lawful requests

Legal Bases (for Visitors from the EEA/UK)

If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal data under one or more of the following legal bases:

• Your consent
• Performance of a contract or taking steps at your request before entering into a contract
• Compliance with a legal obligation
• Our legitimate interests (such as improving our services and communicating with customers), provided these are not overridden by your rights and interests

Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

• Remember your preferences
• Help our website function properly
• Understand how our website is used (analytics)
• Support features such as embedded forms, maps, or booking tools

You can manage or disable cookies through your browser settings. However, some parts of the site may not function correctly if certain cookies are disabled.

How We Share Your Information

We do not sell your personal information.

We may share your information with trusted third parties in the following limited ways:

• Service providers & vendors
  • Website hosting and maintenance (e.g., hosting companies)
  • Booking and CRM platforms (e.g., Housecall Pro or similar)
  • Online form providers (e.g., Fillout)
  • Payment processors (e.g., Stripe, Square, PayPal, or others)
  • Email or SMS communication services
  • Analytics providers (e.g., Google Analytics)

These providers are authorized to use your personal information only as necessary to provide their services to us.

• Legal and safety reasons

  • To comply with applicable laws, regulations, or legal processes
  • To respond to lawful requests from public authorities
  • To protect our rights, privacy, safety, or property, and/or that of you or others

• Business transfers

  • In connection with a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction, subject to appropriate confidentiality protections.

Data Retention

We retain your personal information only for as long as necessary to:

• Provide our services and maintain your service history
• Fulfill the purposes described in this policy
• Comply with legal, accounting, or reporting obligations
• Resolve disputes and enforce our agreements

When information is no longer needed, we will delete it or anonymize it in a reasonable manner.

Your Choices & Rights

Depending on your location, you may have certain rights regarding your personal information.

Access, Update, or Delete

You may request to:

• Access the personal information we hold about you
• Correct or update inaccurate or incomplete information
• Delete certain personal information, subject to legal or operational requirements

To make a request, contact us at [email protected].

Marketing Communications

You can opt out of receiving marketing emails by:

• Clicking the “unsubscribe” link in our emails, or
• Contacting us directly at [email protected]

Please note that even if you opt out of marketing messages, we may still send you non-promotional messages related to your bookings, payments, or service updates.

California Privacy Rights (CCPA)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what categories of personal information we collect and how we use it
• The right to request deletion of your personal information (subject to certain exceptions)
• The right to not be discriminated against for exercising your privacy rights

At this time, we do not sell personal information as defined under the CCPA.

To exercise your California privacy rights, please contact us at [email protected].

Data Security

We take reasonable and appropriate measures to protect your personal information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Children’s Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you believe that a child under 13 has provided us with personal information, please contact us and we will take steps to delete such information as soon as possible.

Third-Party Websites & Links

Our website may contain links to third-party websites, services, or content that we do not control.

We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

International Transfers

Our website and services are primarily intended for users located in the United States. If you are accessing our site from outside the U.S., please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page.

Your continued use of our website or services after any changes are posted signifies your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, you can contact us at:

South Bay Pure View
Email: [email protected]
Phone: +1 408-439-7638